Eight Reasons Enterprise Social Software Makes Sense: #8 Fluid Conversations & Problem Solving

NewsGator is counting down the top 8 ways Social Enterprise Software will enhance business in 2012 and beyond with our blog series dedicated to enterprise social software.

Enterprise social software takes the “hallway conversation” and brings it into the 21st century as new ways to connect people continue to evolve every day, helping to facilitate collaboration and innovation in ways not previously possible.

“Enterprise social computing, at its core is about working differently and making better use of all the people and ideas in a new way. What NewsGator brought was so much creativity and so many new social tools that made it easier for us to connect our people.” – Steve Brantner, Manager Learning & Communications at General Mills

#8 Fluid Conversations & Problem Solving

Allowing people to ask and answer questions within a community of skilled professionals is one of the quickest ways to drive the value of cross-enterprise collaboration - by helping people solve problems in real-time through ‘simply smart’ collaboration.

As an example: imagine you are a designer integrating multiple elements from marketing to IT to sales and need clarity on a new element’s functionality. With business collaboration software, you’ll be able to quickly tap into your colleagues throughout the organization to see what others are doing and how your solutions will impact their needs. This is how smart collaboration is increasing performance for organizations.

Once a question is posed, notifications go out to community members who can then provide answers. With Social Sites from NewsGator, you can:

• Ask a question via email
• Participate using mobile devices (no need for Internet connectivity)
• Launch a poll
• Attach files to questions and include files in responses
• “Like” comments to provide quick feedback
• Utilize IM, video and audio conversations with available co-workers
• Create communities or Spheres to gather like-minded collaborators
• Manage your social business network in real time with easily accessed dashboard tools

The world of work has evolved. Integrating social software for the enterprise into your systems will help transform your business into a more productive and efficient organization that’s ready to compete on a global scale.

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