Engagement Services

While most enterprise-level technology deployments, like ERP or CRM systems, look the same and are often treated similarly, implementing a social business solution will challenge your organization with many new requirements. Unlike traditional software deployments that tend to ‘push’ information to users, social business software requires a ‘push back’ culture where users interact with their colleagues using the software and make it part of their daily lives.

If your goal is to increase productivity and provide your users with a significantly better way to work, then you need to give them the opportunity to push back. Our Engagement Services team can help you get Social Sites up and running and integrated with all of your crucial business applications, so you can provide a compelling, valuable, and dynamic experience for your users and allow them to collectively contribute to the goals of your organization.

NewsGator’s Social Engagement Services can help you:

Launch

So you are ready to begin your social journey, but you don’t know where to start? Maybe you don’t know if you have the right tools, training, communications plan, use cases, or measurement metrics in place. NewsGator’s Engagement Services team has many years of experience working with companies of all sizes to make sure you experience a successful technical implementation and get off on the right foot by showing your users immediate value. Building and nurturing a truly social workplace is a lot like a planting a seed; it needs strong roots (technical foundation), continuous food (user adoption and participation), and sunlight (active leadership) to live and grow. NewsGator is the best landscape architect for the job – we know the elements to make your social seedling build roots and grow strong!

Accelerate

Have you already launched Social Sites and perhaps you aren’t seeing the user adoption you hoped for? Or maybe you want to introduce new features like video or badging and you need guidance on establishing a coalition with your leadership team on the value of these features as well as assistance with the technical implementation? Through hundreds of customer engagements, our Services team understands that social adoption is a journey that needs comprehensive technology, leadership, guidance, training, incentives, and an explicit business value (what’s in it for me!). We can guide you over your hurdles and help you achieve both your immediate and long term goals as a social workplace.

Migrate

Whether you are upgrading to the latest version of Social Sites, migrating from 2007 to 2010 or from 2010 to 2013, or migrating from Jive or Yammer to Social Sites, our Engagement Services team is keen to streamline your migration and get you up and running quickly and smoothly. We know SharePoint, and most of all, we know social. Don’t do it alone!

Converge

When you want your enterprise social network to be the one central place your users go to do their daily jobs, our Engagement Services team can make this happen. You may want to move existing data and content into your social environment, connect multiple Intranets and portals, or integrate and socially-enable your business processes like CRM or ERP. No matter what it is, we are equipped to facilitate these potentially complicated integrations and make sure they meet with your security, governance, and user experience requirements to ensure optimum usage and adoption.

Score Your Progress

Adoption of your enterprise social software is critical. Beyond the insights you can garner from Social Sites, our Engagement Services team can work with you to deliver a measurement plan that presents you with an easy-to-read, quantifiable Engagement Scorecard to track your progress over time. Key elements of the scorecard measure user enrollment, connections between colleagues and communities, overall activity and participation, and knowledge sharing across your organization.

Manage Your Account

Every company is unique. When you need help, you want someone who knows your company and your deployment; someone with deep knowledge of Social Sites who can draw in additional resources when needed. That’s when you need NewsGator Technical Account Management (TAM). NewsGator TAM is modeled after the Microsoft TAM and is critical to all successful enterprise social engagements. Your TAM team is the communications vehicle between you and NewsGator for coordinating weekly activities, health checks, enhanced support, and access to expertise and insight.

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To discover how NewsGator Social Implementation Services can help you to create a solid foundation for social business success, contact us today.