Sometimes all you need is an answer:

Giving your users the ability to ask and answer questions within a community of like-skilled professionals is one of the quickest ways to drive the value of cross-enterprise collaboration - by helping people solve problems.

Users can attach a file to a question, they can like a question, comment on it, and attach a file as a response to a question – more options to interact and receive real-time feedback. Once a question is posed, Social Sites uses intelligent routing - through the use of hashtags - to trigger notifications to community members who may be inclined to provide an answer with real-time feedback. To further the value of this tool, questions and answers are stored as discussions, much like a knowledge base, to aid in knowledge capture and re-use.

Ask a question via email:

We recognize that in many cases, getting an answer is a just-in-time solution – and we recognize that many people simply are not at their desks when they come up with questions. This is why our social questions and answers can be accessed optionally via email. Ask your question via your email application on your phone, get answers via email when the question has been answered, and ask for further qualification on the spot. Users never have to go to the internet to get their problems solved.

Launch a poll:

Polling is an interactive way to get a fixed answer to your question across your entire organization. When a user specifies optional answers for a question, it becomes a poll in the Social Sites Activity Stream. After any poll choices are picked, the poll is displayed in order of the most-selected to least-selected choices in the Activity Stream. And if you are out of the office for a few days, you can filter your Activity Stream for all the latest Polls and their responses.