Social Computing for the Financial Services Industry
|
The financial services industry today faces many challenges as it transitions to online
products and services in an atmosphere of higher expectations from customers. Among the
challenges:
|
-
Widely Distributed Workforces – difficult to facilitate communication among
employees that span different locations, time zones, mobile devices and operating systems.
-
Expansion and Higher Expectations of Client Choices and Services – capabilities
not keeping up with rapid changes in online services and products.
-
Information Overload and Lack of Collaboration Tools – employees spend too much
time looking for information they need to do their jobs.
-
Tightened Regulations – a need for more accountability and transparency in the
wake of increasing government regulatory demands.
NewsGator’s Enterprise RSS and Social Networking solutions help you overcome business challenges
by providing an integrated, behind-the-firewall, social computing platform that supports collaboration,
facilitates communication, and improves worker knowledge. These solutions have helped our financial
services customer to realize the following types of business benefits:
- Higher revenues and assets
- Reduced risks of non-compliance with industry regulations
- Reduced fraud incidents and related expenses
- Lower IT investment and support costs
- Improved productivity
- Increased innovation
- Better customer service/satisfaction
A wide range of solutions are possible with NewsGator’s social networking products. A few examples of
the types of use cases we have implemented for the financial services industry include:
-
Fraud Alerts – using pop-up notifiers and RSS alerts, tellers/branch employees can be instantly
notified of potential fraud, which lowers the number of fraud incidents and decreases financial losses.
-
Rates Application – using Social Sites RSS feeds, management can subscribe employees to feeds
that deliver real-time updates each time loan or deposit rates change, enabling organizations to react more
quickly to market changes.
-
Customer Service Management System – customer complaints are recorded and tagged so
management has a real-time view of customer concerns – enabling them to deploy the right resources to solve
problems more quickly.
-
Wiki-Based Policy and Procedure Documents – policy and procedure documents built with wikis and
RSS feeds allow employees to always be notified of new content and ensure employees have up-to-date
information without using email – leading to a more informed workforces and lowering the risks of
non-compliance with regulatory and corporate policies.
