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Learn how Merck is using social computing to communicate, collaborate and innovate.

Join Robert Maguire, Merck's Executive Director of Shared Business Services, as he discusses how the company uses Social Sites and SharePoint to create a place where the company's brand and culture were successfully unified.

Watch the informative webinar now

Social Computing in the United States Army

With NewsGator Tomoye, the United States Army created an online, development and learning ecosystem, coined MilSpace, that provides its more than 20,000 members with access to professional forums, personal social profiles, microblogging, video training and a myriad of other social capabilities.

Download the informative case study

CME Federal Credit Union Employees Benefit from Social Media

CME Federal Credit Union is using social media to deliver company news, regulatory information updates, and benefit information to employees.

Learn more

Enterprise Social Computing with Deloitte

Watch and learn as representatives from Deloitte share their business drivers, expectations, and results in this informative webinar about enterprise social computing.

Consumer Goods & Retail
Government & Military
Financial Services
Life Sciences
Professional Services
High Tech & Manufacturing

Click here to see a listing of upcoming and archived webinars.

Testimonials

“NewsGator Tomoye, from my experience, clearly understands communities of practice (CoPs) first, and builds the application second. Each version continues to evolve to support the needs of CoPs first and foremost.”

- LTC (Retired) Mike Dorohovich, Chief Editor, Acquisition Community Connection, Defense Acquisition University

“[Using Social Sites] increased awareness as people were able to join communities and interact. We’ve received explicit feedback from our users like:
I didn’t even realize there was a community of practitioners in that particular area.”

- Kevin Dana, Director of Social Computing & Collaboration, Accenture

“While out of the box, SharePoint is pretty good, NewsGator Social Sites just makes it awesome. We're finding that Social Sites is the critical glue in making it easy for our users to find information, share ideas, and collaborate with their peers. At the end of the day, Social Sites is wildly improving the ways we communicate across all parts of the organization.”

- Bruce Wyman, Director of Technology, Denver Art Museum

"In conjunction with NewsGator Tomoye, FRAMEweb.org has successfully contributed to a dramatic shift in the paradigm of natural resource management that would have never been achieved with traditional development channels such as reports and face-to-face meetings."

- Sarah Schmidt, DAI, Participation and Outreach Manager for USAID's Capitalizing Knowledge Connecting Communities (CK2C) Initiative

"Tomoye’s communities of practice is a strong compliment to SharePoint, creating a seamless platform where knowledge workers can create true business value."

- Deb Bannon, Sr. Product Manager for Microsoft’s SharePoint Server Partner Group, Microsoft Corporation

“In 18 months, D Street [powered by Social Sites] has become a very popular application at Deloitte. An average of 2,300 of the 26,000 active profiles are viewed by over 850 visitors per day. D Street now hosts 3,000 blogs, 60,000 photos and 11,000 resumes and is the place to connect at Deloitte.“

- Patricia Romeo, VP, Talent Innovation at Deloitte

“We evaluated some other social networking tools like Jive, and we played around with Yammer. We tried Ning and Chatter as well. But NewsGator just kept rising up to the top of our scoring. So we decided the social networking tool for eBay was going to be NewsGator built on SharePoint.”

- Ramin Mobasseri, Enterprise Portals Manager, eBay

“The NewsGator Tomoye-powered Acquisition Community Connection (ACC) provides broad access to resources and knowledge sharing and supports the real-time needs of our acquisition workforce. In addition, NewsGator provides top-notch support and incorporates our feedback and feature requests into their product roadmap.”

- Jill Garcia, ACC Program Manager, Defense Acquisition University

“Now logisticians have access to advanced knowledge, the price of which we just can't quantify. Before LoGNet,the reality is that knowledge transfer was taking years. Now, valuable first-hand experience and information is transferred in a matter of days. Any given member has a network of thousands of mentors, which gives them the experience they need and helps us to drive innovation within the logistics profession in the U.S. Army.”

- Bob Dalton, LOGNET Facilitator, The U.S. Army - U.S. Government Procurement

“With the combination of SharePoint Server 2010 and Social Sites 2010, we can more effectively apply the power of social computing to our most important business objective –delivering great results for our clients."

- Jonella Donius, CIO, Fleishman-Hillard

Bersin and Associates Testimonial

“Newsgator has added cohesiveness to the community by incorporating another level of communication to bind us all together. The discussion forums are very helpful in that you do not need to know specifically who to pinpoint when posting a question or idea. Having an established community of experts exposed at the first point of contact limits the forwarding of emails and keeps the communication flowing.”

- PepsiCo Participant in a NewsGator Social Sites Pilot

NewsGator can help you develop a social computing strategy that delivers business value today using MOSS 2007 while transitioning seamlessly when you upgrade to SharePoint 2010.

Social Computing Software for Financial Services Industry

Common Challenges in the Financial Services Industry

The financial services industry today faces many challenges as it transitions to online products and services in an atmosphere of higher expectations from customers. Among the challenges:

Widely Distributed Workforces – difficult to facilitate communication among employees that span different locations, time zones, mobile devices and operating systems.

Expansion and Higher Expectations of Client Choices and Services – capabilities not keeping up with rapid changes in online services and products.

Information Overload and Lack of Collaboration Tools – employees spend too much time looking for information they need to do their jobs.

Tightened Regulations – a need for more accountability and transparency in the wake of increasing government regulatory demands.

The Benefits of Social Computing

NewsGator’s social business software - Social Sites® - helps you overcome business challenges by providing an integrated, behind-the-firewall, social computing platform that supports business collaboration, facilitates communication, and improves worker knowledge. These solutions have helped our financial services customer to realize the following types of business benefits:

    •    Higher revenues and assets
    •    Reduced risks of non-compliance with industry regulations
    •    Reduced fraud incidents and related expenses
    •    Lower IT investment and support costs
    •    Improved productivity
    •    Increased innovation
    •    Better customer service/satisfaction

Sample Social Computing Use Cases for Financial Services Companies

A wide range of collaboration and E2.0 solutions are possible with NewsGator’s social computing and collaboration products. A few examples of the types of use cases we have implemented for the financial services industry include:

Fraud Alerts – using pop-up notifiers and RSS alerts, tellers/branch employees can be instantly notified of potential fraud, which lowers the number of fraud incidents and decreases financial losses.

Rates Application – using Social Sites RSS feeds, management can subscribe employees to feeds that deliver real-time updates each time loan or deposit rates change, enabling organizations to react more quickly to market changes.

Customer Service Management System – customer complaints are recorded and tagged so management has a real-time view of customer concerns – enabling them to deploy the right resources to solve problems more quickly.

Wiki-Based Policy and Procedure Documents – policy and procedure documents built with wikis and RSS feeds allow employees to always be notified of new content and ensure employees have up-to-date information without using email – leading to a more informed workforce and lowering the risks of non-compliance with regulatory and corporate policies.