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Quentin GeorgeThe fast-changing media environment in which Universal McCann works demands that our employees have a finger on the pulse of what's going on globally across the industry. In order to deliver our clients the 'Next Thing Now' we must share and learn from our collective knowledge and experience. We found social networking tools to be the ideal way to facilitate communication and knowledge sharing across geographic and division boundaries.

Quentin George, Global President, Universal McCann


Alexis ChingIt’s important for our company because it’s making the global village a little smaller and allowing people to collaborate more.

Alexis Ching, HR Analyst, Universal McCann


Paul RoerPeople can meet each other in this virtual environment and share best practices and work together to help benefit the company as a whole.

Paul Roer, VP, Creative & Content Director, Universal McCann


Jason HarrisonThis infrastructure has allowed someone in the UK for example , with a great insight about marketing Bacardi, to publish that insight and for the people in other markets that work on Bacardi to then become aware of it, apply it to their activity for that client, pretty much immediately. This platform has cut that cycle time completely down to almost nothing.

Jason Harrison, CIO, Universal McCann

Forrester Groundswell Awards Submission

Social Computing at Universal McCann
Category: Managing - Empower employees and managers within an organization.

Universal McCann Limo Social Network Graph

Universal McCann Limo Community Page

About Universal McCann

Universal McCann (UM) is a global media communications agency delivering the “Next Thing Now” to the world’s leading marketers & strategic thinkers including Coca-Cola, ExxonMobil, Johnson & Johnson, Mastercard, Microsoft, Sony, Bacardi, L’oreal and UPS.

Organizational/Corporate Goal

The fast-changing media environment in which UM works demands that its employees have a finger on the pulse of what’s going on, not just in their respective markets & account groups, but globally across the industry. With a highly distributed workforce, UM found that thinking & experiences were often siloed & that expertise & ideas from one office could not be shared easily with other offices. UM sought to use Enterprise 2.0 & social computing technologies to greatly improve communication & the flow of information across its 90 offices in 66 countries.

Social Technologies Implemented

The UM social computing platform integrates Web 2.0 concepts such as social networking, communities, RSS, & blogging in an intuitive, easy-to-use interface. With the interface, UM employees can now quickly browse through the company’s intranet & find the latest content headlines, view the most relevant/popular portal content & easily learn about other employees at any office in the world. The social computing platform also enables employees to discover colleagues & subject matter experts, form social networks, & build communities based on areas of interest, rather than geography or project teams. The platform enables UM to enhance each person’s effectiveness with the collective wisdom of the worldwide organization – driving significant business value.

Business Results

With the implementation of a strategic social computing platform, UM realized the following business results:

  • Improved productivity & streamlined workflows
  • Better collaboration & communication across the global UM network
  • Increased innovation
  • Enhanced client service
  • Ability to become a “smarter collective organization, faster”
  • Increased adoption & usage of the intranet

Universal McCann Limo Personalized Start Page

Universal McCann Limo User Profile