Customer Solution: Accenture
Accenture is a $22 billion, global management consulting, technology services, and outsourcing company with more than 230,000 people serving clients in more than 120 countries.
Problem
Much like other enterprise organizations, Accenture experienced similar challenges of having a large geographically-dispersed base of knowledge workers. To solve this issue, the company's R&D department deployed a project which helped to determine that a social networking approach to collaboration is a critical component to engage the company's increasingly specialized, mobile, and distributed workforce.
Solution
To address this new approach, Accenture's Director of Social Computing & Collaboration looked to NewsGator Social Sites to extend the company's existing technology platform - Microsoft SharePoint 2007 - and make it social. The goal was to allow employees to easily connect, quickly locate subject matter experts, effectively come to decisions, and reduce costly travel.
The SharePoint collaboration with Social Sites has allowed Accenture to implement a sophisticated social computing environment, where the company is driving Collaboration 2.0 with features such as microblogging, communities of practice, and enterprise social profiles. Accenture is in the process of migrating to SharePoint 2010 and NewsGator Social Sites 2010 to further enhance their social computing capabilities across the enterprise (those capapbilities include badging, recognition, ideation, and video streaming).
As you know measuring the performance of social computing can be difficult to calculate quantifiably; however, Accenture has successfully captured and measured two metrics to gauge the success of their social computing initiative: how easily and quickly can employees find the necessary information to do their job, and how easily and quickly can employees find the necessary people to do their job. Both of these metrics have increased substantially as a result of implementing Social Sites with SharePoint by creating a seamlessly integrated, comprehensive enterprise social computing solution.
Learn from Kevin Dana, (former) Director of Enterprise Social Computing and Collaboration for Accenture, and J.B. Holston, CEO & President of NewsGator, during this informative Webinar as they discuss Accenture’s success with social computing, the results achieved, and the lessons learned in the process 
Check out these articles by Chris Crawford, Accenture’s Director of Social Computing and Collaboration:
Customer Solution: CME Federal Credit Union
Problem
CME Federal Credit Union (CME) provides banking services to 26,000 members from multiple branches located throughout Ohio. With a highly distributed workforce, it is critical for CME to have a centralized online tool for employees to access business intelligence data, store and manage documents and forms, share calendars and contact information, and collaborate on projects.
CME sought to transition their static intranet site to a more collaborative and dynamic portal that would integrate with other business applications, enable employees to create and collaborate around content, and notify employees when portal content was added or updated. CME believed that these features would not only increase intranet usage but would also boost employee productivity, enhance member service, and improve financial operating results.
Solution
To create a more collaborative and dynamic intranet site, CME selected Microsoft SharePoint Server 2007 and NewsGator Social Sites®. SharePoint enabled CME to create a corporate portal with individual sites for each department and branch, as well as collaboration tools such as wikis and blogs, a content publishing and management system, shared calendars, a consolidated contact database, automated workflows, and centralized access to business application data.
NewsGator Social Sites integrated seamlessly into SharePoint to enhance the portal's usability, to enable easy discovery of content and people within the portal, and to bring fresh, relevant content into the portal.
Social Sites allow employees to:
- Browse through the latest content headlines
- View the most relevant/popular portal content
- Learn about author expertise
- Use advanced tagging features and tag clouds to categorize and locate information within the portal
- Control sophisticated RSS feed subscriptions and management features that CME can use to bring pertinent, external news and information into the portal
- For remote and distributed CME employees, Social Sites advanced RSS features can be used to send portal update notifications or important business application data to employees' mobile devices, desktops, or e-mail clients.
With the combined Social Sites and SharePoint solution, the benefits and business results realized by CME include:
- A time savings of 30 minutes per day per employee
- Increased usage of intranet/portal
- Reduced risk of non-compliance with Department of the Treasury banking regulations
- Improved financial operating results
- Enhanced customer service
- Superior access to timely, relevant business information via employees' preferred locations - portal, mobile, desktop, or e-mail
- Better informed employees who are more knowledgeable about products, services, and corporate policies and procedures
Download the full case study for more information
Customer Solution: Defense Acquisition University
Defense Acquisition University (DAU) is a best-in-class corporate university for the United States' defense acquisition workforce - those professionals tasked with securing the goods and services needed for war fighting.
Problem
A primary mission of DAU is to provide this workforce with acquisition certifications and leadership training. Over time, the DAU realized that continuous learning is an essential component of an effective acquisition workforce. Therefore, the DAU sought to bridge the gaps between training cycles by providing acquisition professionals with real-time access to peers, experts, and knowledge assets.
Solution
The DAU created Acquisition Community Connection (ACC) - an online, social learning and collaboration system that provides professionals with 24/7 access to knowledge resources and enables them to interact with peers regardless of time, space, distance, and physical location.
The ACC is operated and maintained by the DAU and powered by NewsGator Tomoye. ACC hosts Communities of Practice (CoPs) centered on acquisition-specific topics that provide a forum for acquisition practitioners to interact and share pertinent knowledge and experiences to solve business problems.
These online, publicly-accessible CoPs connect people and acquisition-specific information across the Department of Defense (DoD) and enable interaction and sharing of resources and experiences to support job performance, avoid duplication of effort, and advance the connection of people and ideas.
Benefits to the DAU:
- Grew membership to 95,000 members
- Achieved 6 to 8 million page views per month
- Provided members with 24/7 online access
- Enhanced reputation & improved credibility
Benefits to the Defense Acquisition workforce:
- Faster and better acquisition outcomes
- Increased productivity
- Better ability to discover knowledge from experts in the field
- Increased self-help abilities
- Improved collaboration across the workforce
- Extended learning - beyond the reach of the classroom
Download the full case study for more information
Customer Solution: Deloitte
"Deloitte" is the brand under which approximately 169,000 dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management, and tax services to selected clients.
Problem
In 2006, Deloitte decided it was time to take more advantage of evolving technologies to make their large enterprise feel smaller - more connected. Over time the organization wanted to create a virtual, collaborative work environment behind the firewall that enabled their workforce to interact, communicate, build communities, foster and find thought leaders, and meet the business requirements of their expanding, highly-distributed group of professionals. For example, the HR department desired a better way to recruit, retain, and train its people assets - a huge imperative for any company.
Solution
To accomplish this goal, Deloitte knew their best method to create a complete collaborative work environment was to expand and extend its use of Microsoft SharePoint by directly integrating NewsGator Social Sites® - our comprehensive social computing software. This joint platform allowed Deloitte to achieve evolving communications within the enterprise, and the company continues to let their employees define the future direction of these socially-savvy tools.
As a result of this initiative, Deloitte has determined the ten social computing capabilities they need to address their business requirements: communication channels, content management, user profiles, knowledge management, channel subscription, collaboration, enterprise search, integrated view of client knowledge, user experience, and personalization. SharePoint and Social Sites have delivered those capabilities - and beyond.
In addition, with SharePoint and Social Sites, Deloitte has been able to:
- Build communities of practice and interests to help employees find relevant content, and find and follow thought leaders using subject-appropriate feeds and aggregators
- Allow interaction across the organization with user-generated content through blogs, wikis, chats, online communities, social bookmarks
- Empower personal branding and knowledge amongst their workforce by creating 'D Street' - Deloitte's customized equivalent to My Site
- Adhere to the organization's governance and risk management plan
- Use social computing capabilities with their clients to improve collaboration, share knowledge, encourage innovation, facilitate connectivity, and improve productivity
Join J.B. Holston, NewsGator CEO & President, and guest speakers from Deloitte: Patricia Romeo, Talent Innovation, Lawrence Blank-Cook, KM Solutions Leader, and Joseph Press, Specialist Leader, for this informative Webinar where Deloitte shares its business drivers, expectations, and results of pursuing an enterprise social computing solution
Customer Story: eBay Inc.
Founded in 1995 and with more than 97 million active users globally, eBay Inc. is the world’s largest online marketplace. A multi-billion dollar business with operations localized in over thirty countries, eBay connects hundreds of millions of buyers and sellers daily, and facilitates new ways for people do business around the world. In 2010 alone, the total value of goods sold on eBay was $62 billion—more than $2,000 every second.
Problem
Over the past few years, eBay has experienced phenomenal growth. Grappling with the challenges of rapidly expanding internal operations, eBay saw a pressing need for better, more effective collaboration and communication tools for their international users. eBay wanted to better connect their 8,000+ collaboration sites and 50 portals so users could share and benefit from commonalities, experience, and expertise – with the overall goal of increasing employee productivity, engagement, and retention
Solution
To increase collaboration and productivity within the organization, eBay decided to create “The Hub,” an online social learning and collaboration system that would facilitate simpler access to subject matter experts, provide faster search capabilities and a more interactive work environment. While eBay’s existing collaboration platform, SharePoint 2010, provided some basic capabilities, eBay recognized it could not provide the level of social interaction needed to achieve the goal of The Hub.
To make The Hub truly social, eBay turned to NewsGator Social Sites 2010 to leverage and socially-enhance the existing SharePoint 2010 platform. For eBay, the advanced capabilities of Social Sites delivered in two areas fundamental to the success of The Hub: enabling better internal productivity and more widespread employee and knowledge retention across the organization.
Already, eBay is seeing rapid user adoption of “The Hub.” With Social Sites 2010 they were able to quickly and effectively institute a broad menu of social capabilities running directly inside SharePoint that are driving real, positive business results.
To learn more about how eBay has successfully deployed enterprise social networking, please check out our recent webinar with Ramin Mobasseri, Enterprise Portal Solutions Manager with eBay. In this informative webinar, Ramin shares how eBay now uses enterprise social networking to easily find experts, share ideas, promote social leaning, connect with company leaders, recognize and reward users, engage the entire workforce, and influence decisions made throughout the company.
Customer Solution: Edelman
Edelman is the world's largest independent public relations firm with 3,200 employees in 51 offices worldwide. It was named "Agency of the Year" in 2009 by PRWeek.
Problem
The company needed to replace its aging intranet with a new one to meet its evolving corporate needs - one that would integrate information from different corporate systems, enable employees to easily find other employees and corporate assets, and make it possible for individuals and practices to quickly and simply update and modify their own intranet Web pages. With more than 50 million documents to index and more than 3,200 users who were unaccustomed to being able to make changes to their home pages themselves, Edelman needed an intranet solution that was both very powerful and very user friendly.
Solution
Edelman chose Microsoft Office SharePoint Server 2007 to build its new intranet - named Fusion. Designed to facilitate collaboration and content management, to streamline business processes, and to enable easy access to information from a wide variety of sources, SharePoint was a natural fit. They developed Infusion with the idea that each employee's home page would be their My Site page on SharePoint where each person could customize the page to meet their own needs.
Edelman decided to take the personalization of My Site and My Details even further by integrating NewsGator Social Sites® into its intranet. Social Sites has added rich features for cross-organizational collaboration, discussion, and networking. Employees can easily integrate NewsGator RSS feeds and Web parts into their My Site pages, so they can follow the updates of their friends and co-workers, whether they're writing about a current project or an upcoming social event.
Benefits
- Employees can search for information by practice, skill set, prior client affiliation, social media competency, and much more. The search results come back in seconds or faster, facilitating the creation of rapid connections throughout the enterprise.
- IT no longer needs to be involved in the day-to-day intranet management activities because they can designate page, site, and library owners who can manage their own communities without IT assistance.
- The combined integration of SharePoint and Social Sites has made it much easier for Edelman teams to deliver a seamless service to their clients - who now feel like they're working with a single agency, not three separate practices.
Download the full case study for more information
Customer Solution: General Mills
Headquartered in Minneapolis, Minnesota with over 33,000 employees globally and well known brands such as Betty Crocker, Pillsbury, and Cheerios marketed in more than 100 countries, General Mills is one of the world’s largest food companies.
Realizing that strong internal collaboration is vital to creating great brands, the company has focused on hiring the best possible talent to tackle tough challenges and embraced recruiting globally to facilitate growth and profitability. Adding to its talented employee workforce is a positive business culture that motivates internally; encouraging employees to reach new performance heights within a highly collaborative and engaging workplace environment.
Problem
Recognizing the strength of the culture at its Minneapolis headquarters, General Mills was concerned about its expanding, globally-distributed employee population. As their product portfolio continued to grow across more than 100 countries, it was becoming difficult to keep workers connected to a common workplace experience that preserved the positivity and productivity intrinsic to the General Mills culture employees had come to value. General Mills saw the need for a new way to connect its disparate workforce that would facilitate more internal communications, better link people and ideas, and increase overall company productivity.
Solution
To facilitate this new global collaboration, General Mills initially turned to Microsoft and its existing SharePoint 2010 platform. Microsoft, in turn, referred General Mills to NewsGator, due to its strong partnership and direct integration with SharePoint. NewsGator’s Social Sites 2010 leverages General Mills’ existing SharePoint 2010 platform adding greatly enhanced social capabilities.
NewsGator enabled General Mills to roll out an advanced social computing capability, enhancing the company’s existing SharePoint online infrastructure with social tools to help employees collaborate, streamline innovation, and bridge the communication gaps across geographic and functional silos.
General Mills is already seeing tangible, positive business results from NewsGator’s powerful yet easy-to-use enterprise social computing solution. The company intranet, internally named General Mills Global Hallway is facilitating richer conversations amongst global employees to drive real competitive advantage.
To learn more about how NewsGator is fueling enterprise collaboration at General Mills, please check out this video with Steve Brantner Manager of Learning and Communications at General Mills, and Mike Martiny, VP of Information Systems at General Mills.
Customer Story: Kraft Foods
Kraft Foods is an American confectionary, food, and beverage corporation with annual revenues of more than $49 billion and over 127,000 employees. The second largest food company in the world, Kraft markets brands in more than 155 countries.
Problem
Acknowledging the many limits of email as a collaborative tool, Kraft sought to shift its’ enterprise environment into a more collaborative space, leveraging social capabilities to simplify sharing, build new connections between employees, and promote corporate mobility - all in the Microsoft Cloud. Since Kraft alone did not have the capabilities to make this change to enterprise social possible, it needed to adopt a social platform with real business and process-enablement potential.
Solution
To evolve from strictly email to more collaborative sharing, Kraft looked to NewsGator Social Sites 2010 to leverage and socially-enhance the company’s existing technology platform - SharePoint 2010 Online. For Kraft Foods, Social Sites delivers three fundamental objectives: real business results, advanced mobile and portable capabilities, and intuitive, easy-to-integrate tools.
NewsGator Social Sites integrated seamlessly into the corporation’s existing SharePoint Online infrastructure to enhance the portal's usability, streamline knowledge and expertise discovery, drive innovation, and spike overall employee satisfaction.
As a NewsGator customer, Kraft Foods continues to drive Collaboration 2.0 with installed features such as microblogging, integrated templates, automatic content tagging, and communities of practice.
Social Sites allows Kraft Foods to deliver on the following use cases and more:
- Digital marketing: reduction on project timelines and increased time in value adding activities
- RD & Q: Increased speed of knowledge sharing and reduction in the product development lifecycle
- Sales: Improved field communication and knowledge sharing; faster response to competition
- IS/ES: Strong e-mail reduction
Kraft leads the social wave with NewsGator’s Social Sites 2010, leveraging social business tools to drive real business value. Check out this Webinar with Vinicius da Costa, (former) Associate Director for Collaboration and Social Business with Kraft Foods, and Doug Caywood, Industry Manager of Microsoft’s US Consumer Goods industry organization to learn how you too can transform your business and culture using social computing software.
Vinicius da Costa also spends a few minutes talking with NewsGator about Kraft Foods' culture, their change management needs, and their recent move to the Microsoft Cloud. Check out the video >
Customer Solution: Merck
Merck, a global healthcare leader with customers in more than 140 countries, delivers innovative health solutions through prescription medicines, vaccines, biologic therapies, and consumer care and animal health products.
Problem
After taking a serious look at its current Intranet infrastructure, Merck decided it was time to re-create a more effective, organized Intranet where employees could go to do their work, collaborate with colleagues, and access valuable information in real-time. It needed to be the single-point of entry that would become the most trusted source of information about the company, industry, policies, career management, and beyond. This collaboration and social networking platform needed to provide a seamless user experience as well as directly align with the company’s strategy and culture of making employees feel attached to the company first and their organizations second.
In addition to driving collaboration and sharing knowledge, the company knew this platform would help solve some of their other business challenges:
- Improve productivity and reduce waste and redundancy
- Extract the full value of its assets and expertise
- Speed-up dissemination and adoption of best practices
- Develop innovative products
- Grow revenue and maximize shareholder value
Solution
Merck selected Microsoft SharePoint and NewsGator Social Sites to build this social computing platform for its distributed, diverse workforce. SharePoint and Social Sites allowed Merck to create a corporate-wide Intranet called OneMerck to provide enhanced collaboration, content distribution, knowledge sharing, social networking, expertise discovery, and Web 2.0 interaction methods. To develop this new Intranet, Merck explored what was broken in the previous Intranet, what was needed, and what was envisioned for the future. The result has been the formation of an effective social networking portal where everyone can identify themselves as Merck champions, experts, and stewards – communicating, collaborating, and innovating for the greater good.
Click here to learn how Robert Maguire, Executive Director of Shared Business Services, is leading the charge towards OneMerck in this informative, on-demand webinar
Customer Solution: MilSpace
Problem
Young leaders in the US Army work under extremely difficult conditions in some of the toughest terrain in the world against an adaptive and ever-changing enemy. Platoon leaders and company commanders, in particular, make life-or-death decisions on a daily basis. They often operate in remote locations and lack an easy way to learn from their peers or to benefit from the experience of leaders who have gone before them. This is further complicated by the fact that Army officers typically switch jobs every 1-2 years.
In 2000, a small team of company commanders set out to create CompanyCommand.com (CC) - a virtual “front porch” where they could gather with their peers to share what they were learning in real-time and across geographic boundaries. A year later, the same group started a second web site, for lieutenants, called PlatoonLeader (PL). However, as the sites grew, they became too much for the group to manage.
Solution
In the summer of 2008, the two professional forums were integrated into one system called MilSpace. Powered by NewsGator Tomoye, MilSpace provides the Army with a powerful development and learning ecosystem that includes sophisticated enterprise 2.0 features including Q&A, document sharing, microblogging, profiles, commenting, rating, tagging, blogs, and other custom MilSpace capabilities.
Today, MilSpace has over 20,000 members, mostly junior officers, and averages 300 to 400 new members a month. The site continues to grow and evolve with new additions - driving increased adoption and usage of the system including a 246% increase in status updates, a 60% increase in threaded discussion replies, and a 489% increase in commenting over the last two years.
Download the full case study to learn how MilSpace uses NewsGator Tomoye to build collaborative, online communities of practice.
To learn more about the early history of MilSpace, read Leaders Describe How the Company Command Forum Makes a Difference (ARMY Magazine, August 2009), CompanyCommand: Unleashing the Power of the Army Profession by Nancy Dixon, Nate Allen, Tony Burgess, Pete Kilner, and Steve Schweitzer (2005), and Transforming Army Learning Through Communities of Practice by Peter Kilner (Military Review Journal, May/June 2002).
Customer Solution: United States Air Force
Problem
In late January of 2008, the United States Air Force's Air Education and Training Command leaders released a report titled "On Learning: The Future of Air Force Education and Training." Their vision was to adopt an enterprise-wide solution that would foster continuous on-demand learning and increase Air Force members access to business-critical information, knowledge, and lessons learned.
To accomplish this goal, the Air Force wanted to make everyone a content creator by developing a collaborative environment where users could share best practices, innovations, and learning opportunities. The Air Force believed that a transformational shift from formal education and training to informal, on-demand learning would be critical to its success in a rapidly changing world. To do this, the Air Force needed social computing.
Solution
In July 2009, the Air Force implemented a NewsGator-powered platform consisting of numerous professional forums each containing many advanced features. Today, the Air Force has seven hallmark communities of practice, built on the NewsGator Tomoye software foundation, which include:
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Commanders Connection: a social networking and social learning forum for Air Force Squadron Commanders
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The Field Grade Officer network: a teaching forum for mid-grade officers, integrating Flash-based coursework with powerful questions & answers for global, asynchronous learning
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Flightleader.net and "The Bar": professional forums focused on helping junior officers learn about the profession of arms and effectively operating in today's complex environment
- ProReadingNet: a forum for generating discussions and recommendations around relevant books, journals, and articles
- LeaderChallenge: a forum to develop critical thinking and decision making skills through global discussions of case studies and vignettes
- LeaderCast: a forum focused on social media with video sharing and rating technology much like YouTube. This is an important community since social media sites like YouTube are often blocked at most government and military organizations
Download the full case study to learn how the US Air Force harnesses on-demand learning through their NewsGator powered social computing platform.
How important is social collaboration and learning for the Air Force?
In February of 2008, only one month after the Air Force's leaders issued the recommendation for transforming learning, a B2 stealth bomber accident occurred. It was discovered that a certain technique, not widely known, might have prevented this tragedy. Had the Air Force been using a social networking solution to easily share information across the organization, it's possible this accident could have been prevented, thereby saving the American taxpayer over $1.4 billion.
Join Lt Col Hower and Eric Sauve, VP of Tomoye for NewsGator, for an informative Webinar as they discuss the Air Force’s social learning and networking system and share best practices for online community management.
Customer Solution: Universal McCann
Universal McCann (UM) is a global media communications agency delivering the "Next Thing Now" to the world's leading marketers and strategic thinkers. The fast-changing media environment in which UM works demands that its employees have a finger on the pulse of what's going on, not just in their respective markets and account groups, but globally across the industry.
Problem
With a highly distributed workforce, UM found that thinking and experiences were often siloed and that expertise and ideas from one office could not be shared easily with other offices. UM's goal was to use Enterprise 2.0 and social computing technologies to greatly improve communication and the flow of information across its 90 offices in 66 countries. UM also needed to ensure that these technologies would integrate with its existing technology infrastructure and keep critical corporate information secure.
Solution
UM considered a variety of social computing solutions, including consumer-based social networking products, but they fell short on business-specific features, internal systems integration, and security capabilities. After an extensive search, UM selected NewsGator Social Sites® and Microsoft Office SharePoint Server 2007 as their enterprise-class social computing solution that integrated seamlessly with their existing technology infrastructure and security protocols.
The Microsoft SharePoint collaboration with Social Sites provides UM with an online destination that facilitates collaboration and content sharing across the global UM network. Social Sites integrates Web 2.0 concepts such as social networking, communities, RSS, and blogging in an intuitive, easy-to-use interface.
UM employees can now:
- Browse through the company's intranet & find the latest content headlines
- View the most relevant/popular portal content & easily learn about other employees at any office in the world
- Discover colleagues & subject matter experts
- Form social networks
- Build communities based on areas of interest, rather than geography or project teams
- Enhance their own effectiveness within the collective wisdom of the worldwide organization - driving significant business value
With the combined Social Sites & SharePoint solution, UM implemented a scalable, strategic social computing platform that delivered immediate business benefits, including:
- Improved productivity & streamlined workflows
- Better collaboration & communication across the global UM network
- Increased innovation
- Lower technology complexity & support costs
- Improved compliance with corporate security & privacy policies
- Enhanced client service
- Ability to become a "smarter collective organization, faster"
- Increased adoption & usage of the intranet
Download the full case study for more information
Customer Solution: USAID
US Agency for International Development (USAID) has been the principal U.S. agency to extend assistance to countries recovering from disaster, trying to escape poverty, and engaging in democratic reforms. For example, USAID has been providing over a $100 million in funding for environmental and natural resources management in Africa each year for over a decade.
Problem
In order to effectively and successfully manage this multi-million dollar project in Africa, USAID knew that it needed to tap into the extensive experience and knowledge in the field and create an online portal for environmental and natural resource management experts worldwide to share this knowledge and collaborate on best practices. This portal needed to be a peer-to-peer network where industry experts can communicate, share knowledge, find other experts, and locate tools and resources to address their challenges and share successes.
Solution
In 2003, USAID chose NewsGator Tomoye to create FRAMEweb.org - their new online portal for natural resource management practitioners and policy makers. The site began as part of a wider USAID research and communications initiative. With its roots in Africa, FRAMEweb has become a global network serving three languages. This peer-to-peer network facilitates knowledge transfer, training, and relationship building - all focused on the natural resources development challenges this community faces on a daily basis.
As a Community of Practice, FRAMEweb focuses on three main types of knowledge sharing:
- Tools and Resources - research, success stories, best practices, newsletters, videos, links to USAID's Resource Management Portal, etc. uploaded by users
- Discussions - questions, answers, and comments related to community topics posted by users
- Network - find and follow other members with similar interests, read blog entries, and email experts
With over 2,000 members - three quarters of which are in developing countries - in nearly 30 communities of practice translated into English, French, and Spanish, FRAMEweb.org is built on a subscription basis so users without broadband Internet access can communicate and collaborate through email and mobile applications. USAID tracks the success of each community by how many people are visiting the site via username logins as well as how many users are contributing feedback and content. This vital interaction has allowed USAID practitioners and policy makers to reapply existing knowledge to new communities and new projects to address re-emerging challenges.
Join Sarah Schmidt, participation and outreach manager for USAID’s “Capitalizing Knowledge, Connecting Communities (CK2C)” program, for this informative Webinar where she shares information about how her agency’s FRAMEweb.org uses NewsGator Tomoye collaborative computing software to power an online community of practice for natural resource management practitioners